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High-bay pallet racking loaded with stretch-wrapped inventory in Ayla Group's UK fulfilment warehouse
What is a fulfilment centre?

A fulfilment centre is where businesses can store their stock and have their orders handled for them. When a customer places an order, the team takes care of everything from finding the right product and packing it to getting it shipped out.

How do you manage returns?

Returns don’t have to be a hassle. At Ayla Fulfilment, we can manage the returns process for you, from receiving returned items and checking their condition to putting suitable stock back into inventory. We follow your preferred returns process and keep everything organised, helping you provide a straightforward experience for your customers while keeping your stock levels accurate.

Do you handle international shipping?

We handle international shipping through trusted carriers, helping your orders reach customers around the world reliably and efficiently. With customs support and tracking, we make shipping overseas simple while helping your business grow into new markets.

What carriers do you use?

We work with trusted carriers including DPD, DX, Evri, Yodel and Royal Mail. This allows us to provide tailored, cost effective delivery solutions that suit your business and your customers.

Which e-commerce platforms do you integrate with?

We integrate with many popular e-commerce platforms like Shopify, WooCommerce, Tiktok shop and over 100 more. Our Warehouse management system ensures smooth connection between your store and our system, allowing you to view your stock levels, track orders and stay up to date with your fulfilment.

Can i see my inventory levels?

Yes, our system allows you to view your inventory levels and order activity, giving you a clear view of your stock and helping you keep on top of inventory.

How do I connect my store to your services?

Once the onboarding process has been completed, we will provide you with a Mintsoft log in and our experienced team will guide you through the integration process.

What happens if there is an order error?

Mintsoft helps identify issues with order information, such as incorrect addresses or product details. If something needs attention, our team can work with you to resolve it quickly, helping prevent delays and keep your orders moving on time.

Can i use my own custom branding?

Yes, we can use your own branded boxes, mailers and inserts as part of the fulfilment process. We keep your packaging stored securely and use it when packing your orders, helping your brand stand out when customers receive their deliveries.

How do I get a price?

We have a contact us form page where you tell us about your business, helping us create an accurate pricing matrix tailored to your needs.

How much does fulfilment cost?

Our pricing is tailored around your business and what you actually need. Costs can vary depending on your order volumes, storage requirements, products and fulfilment services. We’ll discuss your requirements with you and provide a clear, tailored quote, so you only pay for the services you use with no hidden costs.